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Consumer Group Reporting Activision To UK Fair Trade Office Over Black Ops Glitches
Topic Started: Jan 23 2011, 01:20 AM (314 Views)
{KN}You're Damn Skippy
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I don't know if this will have any affect whatsoever, but we'll see. Negative press has it's own power. And if the story gets big enough, they may have to do something just to keep from looking bad.

Hopefully this game will get corrected for everyone in a reasonable time. But I doubt it. However, it might, just might, make a difference when the next mega-publisher goes to release a game that hasn't really been tested well enough.

gamasutra.com
 
Independent British consumer group Gamers' Voice is preparing to submit a formal complaint to the UK's Office of Fair Trading over alleged performance issues in the PS3 and PC versions of Activision's Call of Duty: Black Ops.

The move comes after the publisher failed to respond to an open letter from the group, sent one month ago, which alleged persistent problems with freezing and online multiplayer log-in, to the extent that the game did not function as intended or advertised.

The letter asked for an explanation for how these problems came about and sought information on how Activision planned "to recompense [its] customer base."

By taking the matter to the Office of Fair Trading, Gamers' Voice Head of Industry Relations Chris O'Regan tells IncGamers he hopes to "test the might of government agencies against Activision. ... These agencies do exist to protect our rights as consumers, let us see if they can fullfill their remit on this pressing issue."

While a formal investigation could take months, O'Regan said any litigation would set a precedent and help "ensure [future] games are not released in an unfinished state.”

Established in 1973, the non-ministerial UK Office of Fair Trading is dedicated to "mak[ing] markets work well for consumers" by ensuring "businesses are in open, fair and vigorous competition with each other for the consumer's custom," according to its web site.

The office has the power to impose severe financial penalties if it finds companies guilty of such breaches as breaking competition law, perpetrating scams or operating cartels.
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